The implementation of business process reengineering in the short-term insurance industry.
Business process reengineering (hereafter referred to as BPR) was revolutionary during the early and mid 1990’s. Numerous authors wrote articles and books to appraise the concept and discuss the possible benefits of it. However, the question could be asked whether BPR is still of any relevance in 20...
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2008
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| Online Access: | http://hdl.handle.net/10210/310 |