The implementation of business process management in the retail banking sector.
The principle aim of this study is to investigate the relationship between business process management and business performance, and the effectiveness of business process management in South African banking industry. This study has been undertaken with the specific objectives of understanding the di...
| Main Author: | |
|---|---|
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10210/305 |