Information and communication technology outsourcing : the determinacy of service level rating (SLR) on customer satisfaction rating (CSR)

Information and communication technology outsourcing : the determinacy of service level rating (SLR) on customer satisfaction rating (CSR)

M.Com. (Business Management) === Its seems that Information and Communication Technology (ICT) Outsourcing is now a major business for Information Technology Outsourcing Providers (ITOPs) and all their focus is on client retention and new business acquisition. Variables like Employee Satisfaction, C...

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Bibliographic Details
Main Author: Aliyu, Kabiru Mohammed
Published: 2014
Subjects:
Information technology - Contracting out
Consumer satisfaction
Employees - Rating of
Online Access:http://hdl.handle.net/10210/12458

Internet

http://hdl.handle.net/10210/12458

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