Explorative study on the efficacy of the Total Quality Management System as a performance enhancement instrument: the case of Walter Sisulu University (Eastern Cape Province, Republic of South Africa)
With the advent of a democratic South Africa in 1994, national public administration has effected reforms to improve government performance and service delivery. The importance of education for the development of excellence, expertise and knowledge leading to overall development in economy cannot be...
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| Format: | Others |
| Language: | English |
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University of Fort Hare
2013
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| Online Access: | http://hdl.handle.net/10353/d1013544 |