Satisfaction with work-life balance, job control and work engagement among call centre operators
Includes abstract. === Includes bibliographical references. === This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work h...
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| Format: | Dissertation |
| Language: | English |
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University of Cape Town
2014
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| Online Access: | http://hdl.handle.net/11427/5831 |