An investigation into the link between Human Resource Management practices and service-orientated behaviour in South African service organisations

Bibliography: leaves 181-200. === In line with global trends in the economy, the service industry is making an increasingly important contribution to South Africa's economy. In order to stay competitive in both the international and national economies, service organisations in South Africa face...

Full description

Bibliographic Details
Main Author: Browning, Victoria
Other Authors: Horwitz, Frank
Format: Doctoral Thesis
Language:English
Published: University of Cape Town 2015
Subjects:
Online Access:http://hdl.handle.net/11427/11781