Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa

• Main Author: Ndwe, Tembalethu Jama
• Other Authors: Barnard, Etienne
• Format: Doctoral Thesis
• Language: English
• Published: University of Cape Town 2014
• Subjects: Electrical Engineering
• Online Access: http://hdl.handle.net/11427/10582

Includes bibliographical references (p. 96-109). === This research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by field studies with the targeted users. The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant care-giving information by using a telephone in their native language of Setswana in Botswana, Southern Africa. The BGR system allows soccer fans to access results of recently played matches in Premier Soccer League (PSL) of South Africa.