Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa
Includes bibliographical references (p. 96-109). === This research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by fie...
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| Format: | Doctoral Thesis |
| Language: | English |
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University of Cape Town
2014
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| Online Access: | http://hdl.handle.net/11427/10582 |