Specific remedy for specific problem: measuring service quality in South African higher education
Abstract This study commences a process of developing a scale for the measurement of service quality in higher education in South Africa and also examines the relationship between the measures of service quality on the one hand and some other related variables such as intention to leave the univers...
| Main Authors: | , |
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| Format: | Others |
| Language: | en |
| Published: |
Springer
2009
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| Subjects: | |
| Online Access: | http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001436 |