Developing a customer satisfaction survey for Merensky Timber (Pty) Ltd t/a Northern Timbers

Developing a customer satisfaction survey for Merensky Timber (Pty) Ltd t/a Northern Timbers

Thesis (MBA)--Stellenbosch University, 2015. === ENGLISH ABSTRACT: Northern Timbers Sawmill (NTS), a hardwood sawmill in Tzaneen and part of Merensky Timber (Pty) Ltd, wished to determine their customers’ expectations and perceptions of the products and services offered. In order to assist NTS with...

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Bibliographic Details
Main Author: Perold, Maurits
Other Authors: De Villiers, J. C.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2015
Subjects:
Customer satisfaction > South Africa
Lumber trade > South Africa
Sawmills > South Africa
UCTD
Online Access:http://hdl.handle.net/10019.1/97356

Internet

http://hdl.handle.net/10019.1/97356

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