A review of customer satisfaction as a critical success factor for suppliers of power equipment in the South African market

A review of customer satisfaction as a critical success factor for suppliers of power equipment in the South African market

Thesis (MBA)--Stellenbosch University, 2015. === ENGLISH ABSTRACT: Power equipment suppliers that manufacture goods to customer requirements face various opposing forces, such as increasing customer expectations, increasing competition and escalating costs. To sustain margins, companies need to un...

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Bibliographic Details
Main Author: Johnson, Bryan
Other Authors: Heckroodt, S.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2015
Subjects:
Customer satisfaction
Electric power systems > Equipment and supplies
UCTD
Online Access:http://hdl.handle.net/10019.1/97334

Internet

http://hdl.handle.net/10019.1/97334

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