Sensory processing and work performance of contact centre agents in South Africa
Thesis (MBA (Business Management))--Stellenbosch University, 2008. === ENGLISH ABSTRACT: The primary objective of this study was to establish if the Adolescent/Adult Sensory Profile questionnaire (AASP) could be used as a recruitment tool in selecting contact centre agents with a higher predictabili...
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| Language: | en |
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Stellenbosch : Stellenbosch University
2010
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| Online Access: | http://hdl.handle.net/10019.1/886 |