Sensory processing and work performance of contact centre agents in South Africa

Sensory processing and work performance of contact centre agents in South Africa

Thesis (MBA (Business Management))--Stellenbosch University, 2008. === ENGLISH ABSTRACT: The primary objective of this study was to establish if the Adolescent/Adult Sensory Profile questionnaire (AASP) could be used as a recruitment tool in selecting contact centre agents with a higher predictabili...

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Bibliographic Details
Main Author: Lewis, Juan David
Other Authors: Puhl, Carol A.
Language:en
Published: Stellenbosch : Stellenbosch University 2010
Subjects:
Dissertations > Business management
Sensory processing work performance
Adolescent/Adult Sensory Profile Questionnaire
Neurological threshold continuum
Theses > Business management
Call centers > Employees > Psychological testing > South Africa
Call centers > Employees > Recruiting > South Africa
Employment tests > South Africa
Occupational aptitude tests > South Africa
Online Access:http://hdl.handle.net/10019.1/886

Internet

http://hdl.handle.net/10019.1/886

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