An evaluation of information technology resources and capabilities that influences the customer service process using resource based view theory

An evaluation of information technology resources and capabilities that influences the customer service process using resource based view theory

Thesis (MBA (Business Management))--University of Stellenbosch, 2010.

Bibliographic Details
Main Author: Koster, David
Other Authors: Butler, Martin J.
Language:en_ZA
Published: Stellenbosch : University of Stellenbosch 2011
Subjects:
Resource based view theory
Customer services > Technological innovations
Information technology
Dissertations > Business management
Theses > Business management
Online Access:http://hdl.handle.net/10019.1/6411

Internet

http://hdl.handle.net/10019.1/6411

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