'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing

'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing

Thesis (MA.)--University of Stellenbosch, 2001. === ENGLISH ABSTRACT: Worldwide call centres are being used by organisations to provide services and products to their clients in an immediate, interactive and cost-effective way. Taking into consideration the characteristics of call centres, the im...

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Bibliographic Details
Main Author: Nel, Heidemarie
Other Authors: De Villiers, W.S.
Format: Others
Language:af_ZA
Published: Stellenbosch : Stellenbosch University 2012
Subjects:
Emotional intelligence
Emotional intelligence tests
Call centers
Call centers > South Africa
Organizational effectiveness
Customer services
Customer services > South Africa
Emotions
Performance
Dissertations > Industrial psychology
Theses > Industrial psychology
Online Access:http://hdl.handle.net/10019.1/52351

Internet

http://hdl.handle.net/10019.1/52351

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