The Old Mutual Healthcare Call Centre Project : applying world class manufacturing techniques in a non-production environment
Thesis (MBA)--Stellenbosch University, 2005. === ENGLISH ABSTRACT: This thesis researches World Class Manufacturing Techniques (WCMT) and their applicability in a Non-Production Environment such as an inbound call centre in the financial services sector. These WCMT involve a set of innovative te...
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| Format: | Others |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2012
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| Online Access: | http://hdl.handle.net/10019.1/50505 |