The Old Mutual Healthcare Call Centre Project : applying world class manufacturing techniques in a non-production environment

The Old Mutual Healthcare Call Centre Project : applying world class manufacturing techniques in a non-production environment

Thesis (MBA)--Stellenbosch University, 2005. === ENGLISH ABSTRACT: This thesis researches World Class Manufacturing Techniques (WCMT) and their applicability in a Non-Production Environment such as an inbound call centre in the financial services sector. These WCMT involve a set of innovative te...

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Bibliographic Details
Main Author: Kapp, H. A. (Heronemus Albertus)
Other Authors: Von Leipzig, K.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2012
Subjects:
Old Mutual Health Care
Managed care plans (Medical care) > South Africa
Managed care plans (Medical care) > South Africa > Administration
Theory of constraints (Management)
Total quality management
Just-in-time systems
Dissertations > Business management
Theses > Business management
Online Access:http://hdl.handle.net/10019.1/50505

Internet

http://hdl.handle.net/10019.1/50505

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