Call centre design, operation and optimisation : a structured and scientific based approach

Call centre design, operation and optimisation : a structured and scientific based approach

Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2008. === Call centres form an increasingly important part of the modern day business environment and perform an important role in the strategic and operational aspects of organisations. Call centres have emerged and developed t...

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Bibliographic Details
Main Author: Du Preez, Johan Joubert
Other Authors: Schutte, C. S. L.
Language:en
Published: Stellenbosch : University of Stellenbosch 2008
Subjects:
Workforce management
Performance management
Operations research
Dissertations > Industrial engineering
Theses > Industrial engineering
Call centers > Design
Online Access:http://hdl.handle.net/10019.1/2658

Internet

http://hdl.handle.net/10019.1/2658

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