Work dysfunctions and their consequences as experienced by call centre agents

Work dysfunctions and their consequences as experienced by call centre agents

Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2007. === Overview of previous work: Previous research on call centres has identified the inherent stressful nature of the call centre agent job. In fact researchers have gone so far as to name call centres ‘sweatshops of the new mil...

Full description

Bibliographic Details
Main Author: Werner, Ann
Other Authors: Nel, Petrus
Language:en
Published: Stellenbosch : University of Stellenbosch 2008
Subjects:
Dissertations > Industrial psychology
Theses > Industrial psychology
Call centers > South Africa > Cape Town
Call centers > Employees > Job stress > South Africa > Cape Town
Call centers > Employees > Health and hygiene > South Africa > Cape Town
Call centers > South Africa > Cape Town > Personnel management
Online Access:http://hdl.handle.net/10019.1/1523

Internet

http://hdl.handle.net/10019.1/1523

Similar Items