An evaluation of the quality of customer service provided to large power users by Eskom in the Eastern Cape
The aim of this research is to evaluate the level of service quality provided by Eskom to its Large Power User (LPU) customer segment in the Eastern Cape. The research uses the SERVQUAL model in order to assess the customers’ expectations and perceptions of the service provided by Eskom. This evalua...
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| Format: | Others |
| Language: | English |
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Rhodes University
2014
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| Online Access: | http://hdl.handle.net/10962/d1020610 |