Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government

Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government

Within the new constitutional order, South African local government has been afforded specific status and is protected as a distinctive sphere of government in terms of the Constitution Act 108 of 1996. Municipalities are no longer a mere function of national or provincial governments. In addition t...

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Bibliographic Details
Main Author: Naidoo, Pravine
Format: Others
Language:English
Published: Rhodes University 2010
Subjects:
Local government > South Africa > Eastern Cape
Political entrepreneurship > South Africa > Eastern Cape
Total quality management
Municipal services > South Africa > Eastern Cape > Management
Municipal services > Customer services > South Africa > Eastern Cape
Political leadership > South Africa > Eastern Cape
Organizational effectiveness
Online Access:http://hdl.handle.net/10962/d1007141

Internet

http://hdl.handle.net/10962/d1007141

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