Job demands, job resources, emotional intelligence and work-related well-being in a call centre / L. Erasmus
Call centre employees in the insurance industry constantly interacts and negotiates with strangers, and are confronted with the unknown, unfamiliar and the unpredictable. They use interactive display terminals during telephone calls and thus perform multiple-tasks with frequent interruptions. Their...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/747 |