| Summary: | The Batho-Pele programme is a prescribed national government initiative
which must be implemented by all government departments. The objective of
this prescribed programme is across the board improved service delivery.
It is the objective of this research to describe and analyse the progress made
by the North West Department of Social Services, Arts, Culture and Sport in
the implementation of the Batho-Pele programme since 1998. The basis
assumption is that the Department has thus far been unsuccessful in terms of
effectively establishing this programme within its functional activities. This
severely hampered the Department's ability to render effective services to the
public and identified beneficiaries.
The inefficiencies in the departmental implementation process can be
narrowed down to the following aspects:
A lack of integrated planning
The absence of effective communication links
The failure to improve the quality of live of beneficiaries
A lack of standard departmental implementation procedures
Inefficient evaluation and monitoring mechanisms
Research will be structured by measuring the departmental implementation
procedure against the prescribed national government implementation steps
to realise the objectives of the Batho-Pele programme. In this regard the
departmental Service Delivery Improvement Plan, as introduced in 1998, will
be analysed. Such an approach will firstly enable the researcher to establish
what the shortcomings within the implementation procedure are. However
this approach will secondly also highlight the positive aspects of the
programme. In other words a balanced perspective of the implementation
procedure will be provided. Through identifying the shortcomings and linking
it to the positive outcomes of the programme it would be possible to come to
specific conclusions regarding the shortcomings of the programme. On the
basis of these conclusions it would be possible to make specific
recommendations on how to refine and improve the service delivery process
to the benefit of the public. === Thesis (M. Ontwikkeling en Bestuur)--North-West University, Potchefstroom Campus, 2005.
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