Customer service at a private hospital in the North–West Province / Johannes van Heerden
The South African private healthcare industry is a very competitive market. The three key role players in this industry all market themselves as institutions that provide quality care and service. As a result of this marketing, customers attend these private institutions with the expectation that th...
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North-West University
2011
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| Online Access: | http://hdl.handle.net/10394/4503 |