An integrated service excellence model for strategic military test and evaluation facilities : the case of the South African National Department of Defence / Gerhard L. de Coning
Capital-intensive military test and evaluation facilities that are governed within the public entity domain need to deliver effective and efficient services in meeting or exceeding the Department of Defence's requirements and in retaining strategic defence capabilities and technologies. Various...
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North-West University
2011
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| Online Access: | http://hdl.handle.net/10394/4138 |