Emotion work and well-being of client service workers within small and medium enterprises / Sonja Joubert
Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These display rules may result in compromising the psychological and/or physical health...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/1822 |