An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company / Julia Mpopi Mogotsi
The general objective of this study is to assess the internal service quality at Mascom Wireless. Both qualitative and quantitative research methods were used to establish the number of employees who are not happy with their internal service quality and to find out what they suggest could be done to...
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| Language: | en |
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2016
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| Online Access: | http://hdl.handle.net/10394/15690 |