Analysing the effective implementation of selected six sigma principles in a hospitality concern / Hermanus Egbert Pieter (Bertus) Kotzee
With the rapid growth in the hospitality industry, its owners and managers are also facing serious challenges. The industry is becoming more and more competitive. Managers are pressed to find the balance between cutting cost to increase profit and improving the quality of the service/product to incr...
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| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/10394/15342 |