Emotion work and well-being of secondary school educators / Christelle Alfrida Visser
Emotions play a profound role in the workplace, especially in the human service profession. Service agents, for example educators, are expected to express socially desired emotions in a service interaction with learners. This direct face-to-face contact with learners requires a lot of emotions and i...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/1337 |