The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen
Globally, trade and industry has shifted its focus from the traditional service delivery approaches to various alternative practices to be more successful, cost efficient, customer orientated, flexible and innovative. This shift in focus has lead to organisations applying a customer centric approach...
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| Language: | en |
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2014
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| Online Access: | http://hdl.handle.net/10394/12070 |