Students' perceptions of service quality at two South African higher education institutions / Rita Diedericks
South African higher education institutions are facing increasing competition from both local and global competitors. This increasing competitive pressure has forced them to become aware of the importance of building and sustaining a suitable competitive advantage. Adding to this, South Africa’s eco...
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| Language: | en |
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North-West University
2014
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| Online Access: | http://hdl.handle.net/10394/10280 |