Dimensions of guest house service: perceptions of owners and expectations of business travellers
The need for successful management of a guest house in the increasingly competitive hospitality industry in South Africa, compels guest house owners to understand their customers’ needs and deliver service of acceptable quality. The objective of the research is to find out what business travellers e...
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| Format: | Others |
| Language: | English |
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Nelson Mandela Metropolitan University
2005
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| Online Access: | http://hdl.handle.net/10948/d1006215 |