The impact of customer relationship management on retail banking using self-service channels
If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use Self- Service channels to accommodate the increasing demands of customers. It has been said that the use of self-service channels can reduce input costs, increase e...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Nelson Mandela Metropolitan University
2012
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10948/d1013654 |