Service quality perceptions among different cultures in the Nelson Mandela Metropole
Managing cultural differences in today’s work environment has received the attention of researchers all over the world. What has received far less attention is the managing of the cultural differences between service provider workers and customers and how this is perceived to lead to achieving great...
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| Format: | Others |
| Language: | English |
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Nelson Mandela Metropolitan University
2006
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| Online Access: | http://hdl.handle.net/10948/d1011687 |