A critical analysis of service quality perceptions of vehicle repair and maintenance retailers
The South African motor industry plays a pivotal role in the economy of South Africa and is a leading indicator in economic change. In general, satisfaction of customer service in the motor industry is steadily improving. However, as research has shown, there is still room for improvement within the...
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| Format: | Others |
| Language: | English |
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Nelson Mandela Metropolitan University
2010
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| Online Access: | http://hdl.handle.net/10948/1516 |