Factors influencing effective electronic word-of-mouth marketing

Marketing serves to satisfy customer needs and wants while building strong customer relationships in an effort to gain value from customers in return. On understanding that customer satisfaction is needed for a business to survive and grow, the important role marketing plays within a business is emp...

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Bibliographic Details
Main Author: Bhana, Lauren
Format: Others
Language:English
Published: Nelson Mandela Metropolitan University 2017
Subjects:
Online Access:http://hdl.handle.net/10948/14631