The influence of online travel agent performance on customer satisfaction levels at a selected hotel
Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel Agents have become more dominant in recent years. This dominance has been assisted by travellers’ more frequent use of the internet...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Nelson Mandela Metropolitan University
2015
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10948/3105 |