Determining and improving the level of service quality at International Healthcare Distributors
The levels of service quality at International Healthcare Distributors (IHD) have been determined. Service quality in organisations require a strong emphasis on customer service and service delivery processes. The main area of this study focuses on the need for appropriate levels and criteria of ser...
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| Format: | Others |
| Language: | English |
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Port Elizabeth Technikon
2002
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| Online Access: | http://hdl.handle.net/10948/82 |