The effectiveness of the ISO 9001:2000 quality management standard on performance and customer satisfaction at a selected organisation
Submitted in fulfilment of the requirements of the degree of Master of Technology: Quality, Durban University of Technology, 2010. === Over the years, organisations have been criticised for implementing the ISO 9000 Quality Management Standards purely as a marketing strategy without any commitment...
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| Format: | Others |
| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10321/529 |