The effectiveness of the ISO 9001:2000 quality management standard on performance and customer satisfaction at a selected organisation

The effectiveness of the ISO 9001:2000 quality management standard on performance and customer satisfaction at a selected organisation

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Submitted in fulfilment of the requirements of the degree of Master of Technology: Quality, Durban University of Technology, 2010. === Over the years, organisations have been criticised for implementing the ISO 9000 Quality Management Standards purely as a marketing strategy without any commitment...

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Bibliographic Details
Main Author: Moodaliyar, Rajendran
Other Authors: Jinabhai, Dinesh C.
Format: Others
Language:en
Published: 2010
Subjects:
Quality control > Standards
ISO 9001 Standard
Consumer satisfaction
Customer services > Quality control
Online Access:http://hdl.handle.net/10321/529

Internet

http://hdl.handle.net/10321/529

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