An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area

Dissertation submitted in partial compliance with the requirements for the Master's Degree of Technology: Marketing, Technikon Natal, 2002. === During the past 20 years, marketing in industrialized countries has evolved towards Relationship Marketing placing more attention on customer loyalty....

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Bibliographic Details
Main Author:	Ganachaud, Luci
Other Authors:	Mason, Roger Bruce
Format:	Others
Language:	en
Published:	2017
Subjects:	Quality control Customer services Manufacturing industries > South Africa > Durban
Online Access:	http://hdl.handle.net/10321/2887

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spelling	ndltd-netd.ac.za-oai-union.ndltd.org-dut-oai-ir.dut.ac.za-10321-28872017-11-25T04:22:28Z An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area Ganachaud, Luci Mason, Roger Bruce Quality control Customer services Manufacturing industries--South Africa--Durban Dissertation submitted in partial compliance with the requirements for the Master's Degree of Technology: Marketing, Technikon Natal, 2002. During the past 20 years, marketing in industrialized countries has evolved towards Relationship Marketing placing more attention on customer loyalty. To achieve this new objective, increased interest has been placed on delivering quality customer service. In parallel, the notion of quality has evolved toward total quality, now considering every aspect in the company. Following this evolution, new quality tools have been developed, such as the ISO 9000 standards. M 2017-11-15T08:18:00Z 2017-11-15T08:18:00Z 2002 Thesis DIT96111 http://hdl.handle.net/10321/2887 en 258 p
collection	NDLTD
language	en
format	Others
sources	NDLTD
topic	Quality control Customer services Manufacturing industries--South Africa--Durban
spellingShingle	Quality control Customer services Manufacturing industries--South Africa--Durban Ganachaud, Luci An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
description	Dissertation submitted in partial compliance with the requirements for the Master's Degree of Technology: Marketing, Technikon Natal, 2002. === During the past 20 years, marketing in industrialized countries has evolved towards Relationship Marketing placing more attention on customer loyalty. To achieve this new objective, increased interest has been placed on delivering quality customer service. In parallel, the notion of quality has evolved toward total quality, now considering every aspect in the company. Following this evolution, new quality tools have been developed, such as the ISO 9000 standards. === M
author2	Mason, Roger Bruce
author_facet	Mason, Roger Bruce Ganachaud, Luci
author	Ganachaud, Luci
author_sort	Ganachaud, Luci
title	An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
title_short	An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
title_full	An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
title_fullStr	An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
title_full_unstemmed	An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area
title_sort	exploratory investigation of the relationship between the achievement of iso 9000 quality standards and the level of customer service provided by manufacturing companies in the durban area
publishDate	2017
url	http://hdl.handle.net/10321/2887
work_keys_str_mv	AT ganachaudluci anexploratoryinvestigationoftherelationshipbetweentheachievementofiso9000qualitystandardsandthelevelofcustomerserviceprovidedbymanufacturingcompaniesinthedurbanarea AT ganachaudluci exploratoryinvestigationoftherelationshipbetweentheachievementofiso9000qualitystandardsandthelevelofcustomerserviceprovidedbymanufacturingcompaniesinthedurbanarea
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An exploratory investigation of the relationship between the achievement of ISO 9000 quality standards and the level of customer service provided by manufacturing companies in the Durban area

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