A longitudinal study of customers perceptions of their confidence in, and satisfaction with, the South African Sugar Association Cane Testing Service division
Submitted in partial fulfilment of the requirements for the degree of Master of Business Administration in the Business Studies Unit, Durban Institute of Technology, 2004. === Customer satisfaction is a critical component of a business' competitive strategy. The Cane Testing Service (CTS) div...
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| Format: | Others |
| Language: | en |
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2017
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| Online Access: | http://hdl.handle.net/10321/2171 |