A longitudinal study of customers perceptions of their confidence in, and satisfaction with, the South African Sugar Association Cane Testing Service division

A longitudinal study of customers perceptions of their confidence in, and satisfaction with, the South African Sugar Association Cane Testing Service division

Submitted in partial fulfilment of the requirements for the degree of Master of Business Administration in the Business Studies Unit, Durban Institute of Technology, 2004. === Customer satisfaction is a critical component of a business' competitive strategy. The Cane Testing Service (CTS) div...

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Bibliographic Details
Main Author: Naidoo, Gonaseelan
Other Authors: Mason, Roger Bruce
Format: Others
Language:en
Published: 2017
Subjects:
Consumer satisfaction > South Africa
Sugar trade > South Africa > Quality control
Consumer satisfaction > Research
Online Access:http://hdl.handle.net/10321/2171

Internet

http://hdl.handle.net/10321/2171

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