Employee perceptions on service quality at a selected outsourcing company in Cape Town
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2019 === Over the last decade, business process outsourcing (BPO) has become increasingly important in the South African context. For economic and strategic reasons, organisations have embraced an outsourcing strategy...
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| Language: | en |
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Cape Peninsula University of Technology
2020
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| Online Access: | http://hdl.handle.net/20.500.11838/3014 |