The impact of quality governance on information technology service delivery

The impact of quality governance on information technology service delivery

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(MTech (Quality (Engineering))--Cape Peninsula University of Technology, 2010 === Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are s...

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Bibliographic Details
Main Author: McLaren, Patricia Noreen Rachel
Other Authors: Watkins, JA
Language:en
Published: Cape Peninsula University of Technology 2018
Subjects:
Electronic government information
Total quality management in government
Information technology
Internet in public administration
Online Access:http://hdl.handle.net/20.500.11838/2605

Internet

http://hdl.handle.net/20.500.11838/2605

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