Comparing the Effectiveness of Scenario-Based Learning vs. Traditional Training Method on an Individual’s Call Quality Score: A Case Study
This study investigated the effect of Scenario-Based Learning versus the traditional training method used in customer service employee call quality scores. A secondary purpose was to see how Scenario-Based Training method would impact customer service representative’s perceptions of their learning e...
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| Format: | Others |
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North Dakota State University
2019
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| Online Access: | https://hdl.handle.net/10365/29227 |