Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication

Bibliographic Details
Main Author:	Chan, Sze Man Gabrielle
Format:	Others
Language:	English
Published:	HKBU Institutional Repository 2002
Subjects:	Communication Consumer complaints Customer relations Data processing Management Technological innovations
Online Access:	http://repository.hkbu.edu.hk/etd_ra/447 http://repository.hkbu.edu.hk/cgi/viewcontent.cgi?article=1446&context=etd_ra

id	ndltd-hkbu.edu.hk-oai-repository.hkbu.edu.hk-etd_ra-1446
record_format	oai_dc
spelling	ndltd-hkbu.edu.hk-oai-repository.hkbu.edu.hk-etd_ra-14462017-06-30T03:41:24Z Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication Chan, Sze Man Gabrielle 2002-01-01T08:00:00Z text application/pdf http://repository.hkbu.edu.hk/etd_ra/447 http://repository.hkbu.edu.hk/cgi/viewcontent.cgi?article=1446&context=etd_ra The author retains all rights to this work. The author has signed an agreement granting HKBU a non-exclusive license to archive and distribute their thesis. Restricted Access Theses and Dissertations English HKBU Institutional Repository Communication Consumer complaints Customer relations Data processing Management Technological innovations
collection	NDLTD
language	English
format	Others
sources	NDLTD
topic	Communication Consumer complaints Customer relations Data processing Management Technological innovations
spellingShingle	Communication Consumer complaints Customer relations Data processing Management Technological innovations Chan, Sze Man Gabrielle Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
author	Chan, Sze Man Gabrielle
author_facet	Chan, Sze Man Gabrielle
author_sort	Chan, Sze Man Gabrielle
title	Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
title_short	Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
title_full	Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
title_fullStr	Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
title_full_unstemmed	Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
title_sort	communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication
publisher	HKBU Institutional Repository
publishDate	2002
url	http://repository.hkbu.edu.hk/etd_ra/447 http://repository.hkbu.edu.hk/cgi/viewcontent.cgi?article=1446&context=etd_ra
work_keys_str_mv	AT chanszemangabrielle communicationstrategiesusedinonlinecomplaintcommunicationeffectsoncustomersatisfactioncorporateimageandwordofmouthcommunication
_version_	1718480171614339072

Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication

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