An intelligent IP-based call center with fault tolerance design.

An intelligent IP-based call center with fault tolerance design.

Leung Cheung-chi. === Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. === Includes bibliographical references (leaves 76-78). === Abstracts in English and Chinese. === Chapter 1 --- INTRODUCTION --- p.1 === Chapter 1.1 --- Background --- p.1 === Chapter 1.2 --- Objective --- p.2 === Chap...

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Bibliographic Details
Other Authors: Leung, Cheung-chi.
Format: Others
Language:English
Chinese
Published: 2001
Subjects:
Internet telephony
Telephone > Automatic intercept system
Call centers > Management
Online Access:http://library.cuhk.edu.hk/record=b5890714
http://repository.lib.cuhk.edu.hk/en/item/cuhk-323453

Internet

http://library.cuhk.edu.hk/record=b5890714
http://repository.lib.cuhk.edu.hk/en/item/cuhk-323453

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