A perspective on the service quality of banks in 1990s.
by Veronica Wong Mun Yee. === Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. === ABSTRACT --- p.ii === TABLE OF CONTENTS --- p.iii === ACKNOWLEDGEMENT --- p.v === Chapter === Chapter I. --- INTRODUCTION --- p.1 === What is Service Quality? --- p.1 === Origin & Purpose of this Study...
| Other Authors: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Chinese University of Hong Kong
1991
|
| Subjects: | |
| Online Access: | http://library.cuhk.edu.hk/record=b5886830 http://repository.lib.cuhk.edu.hk/en/item/cuhk-318681 |