Frontline Healthcare Employees: Perspectives on Learning to Use Emotional Intelligence Strategies to Cope with Workplace Stress
Nonclinical frontline employees (FLE) work in a complex role that provides critical administrative support to healthcare organizations and they are extremely vulnerable to workplace stress. These employees frequently encounter challenging situations and routinely interact and serve many demanding cu...
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| Language: | English |
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2019
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| Online Access: | https://doi.org/10.7916/d8-bq64-q031 |